Questions



Questions

Is It Legal to Use Landlord Credit Bureau?

CANADA

Yes, under Canadian Provincial and Federal law (i.e. PIPEDA) it is legal to use the Landlord Credit Bureau platform. No, landlords and property managers do not require consent from their tenants. Landlord Credit Bureau includes three primary divisions accessible within the platform. As long as the information reported is accurate, the Landlord Credit Bureau platform has numerous automated protections and guidance in place to ensure our landlord, property manager and tenant members are protected and that reporting and usage of the different services remains in compliance with relevant legislation.

How Does Landlord Credit Bureau work?

For a tenant who has given consent, such as through the inclusion of the Landlord Credit Bureau Application and Lease Clauses in their application for tenancy or lease, or by logging into the Landlord Credit Bureau tenant portal to confirm consent, nothing further is required.

For a tenant who pays on-time and does not owe money, but has not given consent, landlords may create a record using Landlord Credit Bureau’s platform for their internal recordkeeping purposes. The tenant then has the choice to opt-in to receive benefits from Landlord Credit Bureau (i.e. improved credit rating with other Credit Bureaus, positive Tenant Record). If such tenant does not opt-in nor provide consent, the landlord is still entitled to maintain a record of their tenancy using Landlord Credit Bureau’s platform, and as long as the tenant does not owe a debt, such record will solely be used for the landlord’s internal purposes and not shared. However, if such tenant ever owes a debt, then their debt would be subject to disclosure to Credit Bureaus by the landlord pursuant to the following paragraph.

For a tenant who does not pay rent when owed, and thus owes a debt, applicable legislation enables landlords to report to Landlord Credit Bureau without notice or consent under an approved purpose (i.e. to collect the debt, investigate the breach of their lease, or to detect, suppress or prevent fraud, all of which Landlord Credit Bureau as a reporting agency assists with). Late payments are immediately reflected on the Landlord Credit Bureau Tenant Record and upon a debt being owed for 30+ days the debt is shared with other Credit Bureaus.

Landlord Credit Bureau provides free Legal Defence for members. Landlord Credit Bureau will handle the defence and cover the costs if there is ever a complaint. See the Legal Defence page for details and applicable terms and conditions.

Since Landlord Credit Bureau’s inception, there have been 0 successful complaints filed against Landlord Credit Bureau or any of its members for using Landlord Credit Bureau. Landlord Credit Bureau handles the protection of all individuals and the security and accuracy of information within the Landlord Credit Bureau platform with the utmost priority. Misuse of the Landlord Credit Bureau platform will not be tolerated.

USA

Yes, it is legal to report tenants’ rent payment habits using the Landlord Credit Bureau platform. No, landlords and property managers do not require consent from the tenant. Here is how it works:

How Does Landlord Credit Bureau work?

For a tenant who has paid late or owes money, applicable privacy and consumer protection legislation enables landlords to report to Landlord Credit Bureau without notice or consent under an approved purpose (i.e. to collect the debt, investigate the breach of their lease, or to detect, suppress or prevent fraud, all of which Landlord Credit Bureau as a reporting agency assists with).

For a tenant who has never paid late, does not owe money and has not given consent, landlords may create a record using Landlord Credit Bureau’s platform for their internal recordkeeping purposes. The tenant then has the choice to opt in to receive benefits from Landlord Credit Bureau (i.e. improved credit rating with other Credit Bureaus, positive Tenant Record). If such tenant does not opt in nor provide consent, the landlord is still entitled to maintain a record of their tenancy using Landlord Credit Bureau’s platform, and as long as the tenant does not pay late nor owe a debt, such record will solely be used for the landlord’s internal purposes and not shared. However, if such tenant ever pays late/owes a debt, then their record would be subject to disclosure pursuant to the previous paragraph.

For a tenant who has given consent, either verbally or in writing such as through the inclusion of Landlord Credit Bureau Application and Lease Clauses in their application for tenancy or lease or by logging into the tenant side of Landlord Credit Bureau to confirm consent, nothing further is required.

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Questions? Contact Landlord Credit Bureau by emailing support@landlordcreditbureau.com